Greetings, fellow internet users. Are you looking to cancel Verizon Fios online but don’t know where to start? You’ve come to the right place. In this journal article, we will guide you through the steps of canceling your Verizon Fios account online.
Table of Contents
- Reasons to Cancel Verizon Fios
- Verizon Fios Cancellation Policy
- Pre-Cancellation Tasks
- How to Cancel Verizon Fios Online
- After Cancellation Tasks
- FAQ
Reasons to Cancel Verizon Fios
There could be various reasons why you want to terminate your Verizon Fios account. Some common ones include:
- Switching to a different internet service provider
- Moving to a different location where Verizon Fios is not available
- Going through financial difficulties and need to cut expenses
- Having a bad experience with Verizon Fios customer service
Switching to a Different Internet Service Provider
If you are moving to an area where Verizon Fios is not available, you will need to switch to a different internet service provider. Some popular alternatives to Verizon Fios include:
| Provider | Internet Speeds (Mbps) | Price Range (per month) |
|---|---|---|
| Comcast Xfinity | 15-2000 | $20-$299.95 |
| AT&T Internet | 5-1000 | $35-$60 |
| Spectrum | 100-940 | $49.99-$109.99 |
Going Through Financial Difficulties
If you want to cut expenses and lower your monthly bills, canceling your Verizon Fios account is a good place to start. However, before making the decision, you should evaluate whether or not you can live without internet access. If you need internet for work or school, cancelling your Fios account might not be a good idea.
Verizon Fios Cancellation Policy
Verizon Fios has a strict cancellation policy that you must follow in order to terminate your account. The policy states that:
- You can cancel your Verizon Fios account at any time, but you will be charged an early termination fee if you are still under contract
- You must return all Verizon Fios equipment, including the router, set-top box, and DVR, within 30 days of cancellation to avoid additional charges
- If you fail to return the equipment, Verizon Fios will charge you a fee for each piece of equipment that is not returned
Pre-Cancellation Tasks
Before canceling your Verizon Fios account, make sure you complete the following tasks:
- Check if you are under contract – if you are, calculate the early termination fee to avoid any surprises
- Contact another internet service provider to set up an account if you plan to switch to a different provider
- Back up any important files or data stored on Verizon Fios cloud storage or email
- Pay any outstanding bills and check for any prorated charges you might owe when you cancel
- Return all equipment, including the router, set-top box, and DVR, within 30 days of cancellation to avoid additional charges
How to Cancel Verizon Fios Online
To cancel your Verizon Fios account online, follow these steps:
- Log in to your Verizon Fios account on the Verizon website
- Select ‘My Services’ from the menu
- Click on the ‘Manage’ button next to the service you want to cancel
- Click on the ‘Cancel Service’ option
- Follow the on-screen instructions to complete the cancellation process
After Cancellation Tasks
After canceling your Verizon Fios account, make sure you complete the following tasks:
- Return all equipment, including the router, set-top box, and DVR, within 30 days of cancellation to avoid additional charges
- Check your final bill for any prorated charges or fees
- Confirm with your new internet service provider that your service is activated and working properly
FAQ
Q: Will I be charged an early termination fee if I cancel my Verizon Fios account?
A: If you are still under contract, you will be charged an early termination fee. To avoid any surprises, calculate the fee before canceling.
Q: How do I return Verizon Fios equipment?
A: You can return Verizon Fios equipment by following the instructions on the Verizon website or by calling customer service.
Q: Can I cancel my Verizon Fios account over the phone?
A: Yes, you can call Verizon Fios customer service to cancel your account. However, canceling online is usually faster and more convenient.
Q: How long does it take to cancel a Verizon Fios account?
A: The cancellation process usually takes a few minutes if you cancel online. If you call customer service, the process might take longer.
Q: Can I keep my Verizon Fios email address after canceling my account?
A: No, you will not be able to keep your Verizon Fios email address after canceling your account. However, you can set up a new email address with a different email provider.
Q: Do I need to notify Verizon Fios if I am moving to a different location?
A: Yes, you should notify Verizon Fios if you are moving to a different location. You might be able to transfer your service to the new location, or you might need to cancel your account and set up a new one.
Q: How do I check if Verizon Fios is available at my new address?
A: You can check if Verizon Fios is available at your new address by visiting the Verizon website and entering your new address in the availability checker.
Q: What happens if I do not return Verizon Fios equipment?
A: If you do not return Verizon Fios equipment, you will be charged a fee for each piece of equipment that is not returned.
Q: Can I cancel my Verizon Fios account if I am in the middle of a billing cycle?
A: Yes, you can cancel your Verizon Fios account at any time. However, you might be charged prorated charges for the remaining days of your billing cycle.
Q: Can I cancel Verizon Fios online if I am not the account owner?
A: No, only the account owner can cancel Verizon Fios online. If you are not the account owner, you should contact the owner or Verizon Fios customer service to cancel the account.